1. Agreement and eligibility
By creating an account or signing an order form, you agree to these terms on behalf of your organization and confirm you have authority to do so. Individual users must be legally able to enter the agreement in their jurisdiction.
2. The ChainHelm service
ChainHelm provides software for contributor records, risk review, permissions, payroll coordination, and operational reporting. Features may change as we improve the service, but we will not materially reduce core functionality during a paid subscription without notice.
3. Workspace administration
Customers control their workspace, invite users, assign roles, and decide what data is entered. Administrators are responsible for keeping access current, protecting credentials, and ensuring their instructions to ChainHelm are lawful.
4. Responsible use of risk signals
Risk scores, alerts, and recommendations are decision-support outputs, not guarantees or determinations of fraud, employment status, identity, or creditworthiness. You must review relevant evidence and comply with applicable law before taking action against a contributor.
5. Customer content and permissions
You retain ownership of information submitted to your workspace. You grant ChainHelm the limited rights needed to host, process, display, secure, and back up that information to provide the service and prevent misuse.
6. Acceptable use
You may not use ChainHelm to violate law, impersonate people, bypass access controls, probe another workspace, distribute malicious code, or make high-impact decisions solely through an automated output. We may suspend access to protect users or the service.
7. Integrations and third parties
Connections to wallets, payroll providers, identity services, repositories, and other tools are governed by their own terms. You authorize ChainHelm to exchange the minimum configured information with those services and accept that third-party availability is outside our control.
8. Fees and payment
Subscription fees, contributor limits, billing frequency, and renewal terms are stated in your order form or selected plan. Fees are non-refundable except where required by law. We may suspend overdue accounts after reasonable notice.
9. Confidentiality
Each party will protect non-public information received from the other and use it only to perform the agreement. Confidentiality does not cover information that is public, independently developed, already known, or required to be disclosed by law.
10. Intellectual property
ChainHelm and its licensors own the platform, documentation, models, interfaces, and underlying technology. Except for the limited right to use the service during your subscription, these terms do not transfer intellectual property rights.
11. Warranties and disclaimers
We will provide the service with reasonable care and skill. Except as expressly stated, the service is provided as available, and we disclaim implied warranties to the fullest extent permitted by law. We do not promise that every risk or incident will be detected.
12. Liability limits
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive losses. ChainHelm’s aggregate liability for a claim is limited to fees paid for the affected service during the twelve months before the event giving rise to the claim.
13. Suspension and termination
Either party may terminate for a material breach that remains uncured after notice. On termination, access ends and we will make customer content available for export for a reasonable period, subject to security, legal, and payment obligations.
14. Governing law and contact
These terms are governed by the laws applicable in Hong Kong, without regard to conflict rules. Questions and notices should be sent to hello@chainhelm.com or ChainHelm Limited at Unit 2705, 27/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong.